kirika's Privacy Policy

Introduction and Scope

kirika ("we", "us", or "the platform") is an online gaming and entertainment service provider. This privacy policy explains how we collect, use, disclose, and protect your personal information through our website kirika.cam.

By using this website you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services. This policy is an integral part of our Terms and Conditions and both documents should be read together.

kirika is only for people aged 21 or older. We do not knowingly collect personal information from minors. If we discover that a minor has registered on our platform, that account will be closed immediately.

What Information We Collect

kirika may collect the following types of information:

• Identity information: Full name, date of birth, national ID number, and address.
• Contact information: Email address and mobile number.
• Financial information: bKash, Nagad, Rocket, or Upay account details, transaction history, and deposit and withdrawal records.
• Account information: Username, password (stored in encrypted form), gaming history, and bonus usage records.
• Technical information: IP address, browser type, device information, cookie data, and login timestamps.
• Behavioural information: Time spent on the website, pages visited, and gaming preferences.

We only collect information that is necessary to provide our services and meet legal obligations. We do not collect any unnecessary information.

How We Collect Information

Your information is collected in the following ways:

• Directly provided: Information you provide yourself during account registration, identity verification (KYC), or live chat.
• Automatically collected: Technical information collected automatically through cookies, web beacons, and log files while you use our website.
• From third parties: Information received from payment processors (bKash, Nagad, Rocket, Upay) and identity verification agencies.

We use cookies to keep you logged in to your account and to improve your browsing experience. You can control cookies by changing your browser settings, though this may affect the functionality of the platform.

How We Use Your Information

kirika uses your information for the following purposes:

• To create, manage, and secure your account.
• To process deposits, award bonuses, and complete withdrawals.
• To verify identity and prevent fraudulent activity.
• To monitor your gaming behaviour under our Responsible Gaming policy.
• To provide customer support and resolve your complaints.
• To meet legal obligations and regulatory requirements.
• To improve the quality of our services and develop new features.
• Subject to your consent, to send relevant promotional information and offers.

We never sell your information to third parties and do not share it with other companies for advertising purposes.

Information Sharing Policy

kirika follows a strict privacy policy. However, in certain specific circumstances we may share your information:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity verification agencies: Information may be shared with authorised verification agencies to complete the KYC process.
• Law enforcement agencies: Information may be provided to relevant authorities due to a court order or legal obligation.
• Technology partners: Limited information is shared with technology service providers needed to operate the website securely.

When sharing information with third parties we ensure they maintain privacy protection standards equivalent to ours. We enforce contractual obligations with them.

Data Security Measures

kirika has put in place high-standard technical and administrative measures to keep your information secure:

• SSL encryption: All data transfers on our website are protected by SSL/TLS technology.
• Password hashing: Your password is never stored directly — it is stored only using a strong hashing algorithm.
• Two-factor verification: Two-factor verification is applied to important account changes and transactions.
• Access control: Access to your personal information is restricted to authorised staff only.
• Regular audits: The security of our systems is audited regularly, and any vulnerabilities found are resolved immediately.
• Data backup: Your information is backed up regularly and stored on encrypted servers.

Although we have put the highest security measures in place, complete security on the internet cannot be guaranteed. We ask you to always use a strong password and never share your account details with anyone.

Data Retention Period

kirika retains your information only for as long as necessary. Generally:

• Active account information is retained for the entire period the account remains active.
• Even after an account is closed, certain information may be retained for a set period to meet legal obligations.
• Transaction records are kept for a defined period in line with financial and regulatory requirements.
• If you withdraw your consent for promotional communications, the relevant information is deleted immediately.

After the defined period, information is securely deleted or permanently anonymised.

Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to have any inaccurate information corrected.
• Deletion: The right to request deletion of your information in certain circumstances.
• Restriction of processing: The right to request restriction of processing of your information in certain cases.
• Portability: The right to receive your information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to the processing of your information for specific purposes.
• Withdrawal of consent: The right to withdraw consent for promotional communications at any time.

To exercise these rights, contact us directly via live chat or write to us by email: [email protected]

Cookie Policy

kirika uses various types of cookies that improve your experience and help maintain the quality of our services:

• Essential cookies: Required for the core functionality of the platform — session management and keeping you logged in.
• Performance cookies: To monitor which pages are visited most, helping us improve our services.
• Functionality cookies: To remember your preferences such as language and display settings.

You can choose to reject or delete cookies in your browser settings. However, doing so may cause some features of the website to not work correctly.

Privacy Protection for Minors

kirika strictly follows a 21+ age policy. We do not knowingly collect information from anyone under the age of 21.

Each user's age is verified at registration. If we discover that a user registered by providing a false age, that account will be closed immediately, all balances will be forfeited, and the relevant information may be reported to the appropriate authorities as required by law.

If you believe a minor is using our platform, please let us know via live chat or by emailing [email protected].